SMS Messaging Terms and Conditions
Tier 3 Consulting LLC d/b/a ShipSync
Effective date: October 12, 2026
These terms apply to nonpromotional SMS and MMS messages from Tier 3 Consulting LLC d/b/a ShipSync ("ShipSync," "we," "us," or "our"). By affirmatively opting in, you agree to these terms for the message types described in your consent.
1. Types of messages
The ShipSync SMS program covers the following four message types:
- Account notifications: Messages about the setup, activity, status, or administrative changes of your ShipSync account.
- Conversations (between employees): Day-to-day work communications among ShipSync employees, such as scheduling, task coordination, and operational questions.
- Conversations (external): Day-to-day business communications with clients, vendors, and other external contacts about business questions, service requests, or meeting coordination.
- Customer care: Customer-service and transactional support, including responses to inquiries, follow-up on support cases, and assistance with account or order issues.
Messages are limited to the types covered by your consent and appropriate to your relationship with ShipSync. Employee messaging consent is collected separately from customer or vendor consent.
This program is nonpromotional. We do not send marketing texts for our clients' products, transfer your consent to a client's messaging program, or use this program for stand-alone delivery-status notifications.
2. Consent to receive messages
We record your express written consent before initiating program messages. Your opt-in disclosure identifies ShipSync and the message types covered. Employees also provide SMS consent. We retain consent and opt-out records to document and respect your choice.
On website forms, the SMS checkbox is optional and not preselected. You may submit a request without agreeing to texts. Providing a phone number, placing an order, or signing a service agreement does not by itself enroll you. A client's permission does not replace an individual recipient's consent.
If you text us first, we may respond to that inquiry. This does not enroll you in recurring or unrelated texts. Use only a number you own or are authorized to enroll.
Consent is not a condition of purchasing goods or services. If automated program messages are offered, the opt-in disclosure will identify them. They are limited to the message types covered by your consent.
3. Frequency and charges
Message frequency varies with account activity, employee communication needs, business conversations, and customer-support requests. Message and data rates may apply under your mobile plan. ShipSync does not charge a separate fee to participate in this messaging program. Contact your wireless provider about its charges.
4. How to opt out
Reply STOP to any ShipSync program text to opt out. We also honor UNSUBSCRIBE, CANCEL, END, QUIT, and other clear requests to stop receiving texts. You can request an opt-out by emailing support@shipsync.com or calling 702-935-0180. Our informational and automated program messages include opt-out instructions.
After an opt-out, we will stop sending program messages to that number. You may receive one message confirming your request. We will not resume program texts unless you provide fresh consent. Opting out does not affect access to our services; contact us by email or phone when needed.
5. Help and contact information
Reply HELP for assistance. You may also contact support@shipsync.com or call 702-935-0180.
Program operator: Tier 3 Consulting LLC d/b/a ShipSync. Mailing address: 2716 Axial Drive, Loveland, CO 80538.
6. Privacy
Our Privacy Policy explains how we handle personal information and messaging records. ShipSync does not sell or share mobile numbers, SMS opt-in information, or consent with third parties or affiliates for marketing or promotional purposes. Providers may process this information only to support ShipSync's messaging services, as described in that policy.
7. Message delivery and number changes
Message delivery depends on your carrier, device, and network and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages. Texting is not an emergency service.
If you change, transfer, or stop using your mobile number, please tell us so we can update our records and avoid contacting its new owner.
8. Changes to these terms
We may update these terms and will post the revised effective date. If a change requires new consent, we will obtain it before sending the newly covered messages. You may opt out at any time.
Related policy: Privacy Policy
https://www.shipsync.pro/privacy-policy/
1726 Axial Drive, Loveland, CO 80538
702-935-0180
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